Refund policy
Refund Policy
We want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.
Returns
We accept returns for both defective and non-defective products.
To be eligible for a return:
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The item must be new, unused, and in its original packaging
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The return must be requested within 30 days of delivery
Items that show signs of use, damage caused by the customer, or are returned outside the return window may not be accepted.
Exchanges
We accept exchanges.
If you would like to exchange your item for the same product, please contact us first so we can assist you with the process.
Return Method
Returns are accepted by mail only.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return Shipping & Labels
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Return shipping labels are the customer’s responsibility
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We do not provide prepaid return labels
Restocking Fees
We do not charge any restocking fees.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Please allow up to 7 days for the refund to be completed after approval
Shipping costs are non-refundable.
How to Start a Return
To start a return or exchange, please contact us at:
cleanstepinquires@gmail.com
Include your order number and reason for the return so we can assist you quickly.